Returns & Exchanges

This policy applies to orders placed on our Australian website, kjuliet.com.au. To start a return or exchange, please use our returns portal.

Full-price items

We offer free exchanges or refunds (excluding shipping cost) within 30 days of delivery.

Christmas extended returns

Full-price items ordered between 1 November and 31 December 2026 can be returned for a refund or exchange until 31 January 2027, whatever date your order was placed. The extended window does not apply to sale, reduced-price or Archive & Warehouse Sale items. Everything in the Black Friday sale is discounted, so Black Friday purchases are exchange only and are not covered.

Black Friday sale

• Black Friday Early Access: Sunday 15 November 2026, 6:00pm to 11:59pm AEDT (Sydney time). The Early Access code is sent to our email subscribers and shared on our Instagram.
• Black Friday Sale: Monday 16 November 2026, 12:00am to Wednesday 18 November 2026, 11:59pm AEDT (Sydney time).

Items bought in the Black Friday sale, including with the Early Access code, can be exchanged within 30 days of delivery. We do not offer refunds or store credit on sale items if you have simply changed your mind.

Sale and reduced-price items

A reduced-price item is any item bought for less than its full price, whether or not it is marked as on sale. Reduced-price items bought at any time, including over Christmas, can be exchanged within 30 days of delivery. No refunds or store credit for change of mind.

Archive & Warehouse Sale

Archive & Warehouse Sale items are on final markdown and cannot be returned, exchanged or refunded if you have simply changed your mind.

Some Warehouse Sale items, such as selected striped bath robes, are sold with known faults. Each fault is described on the product page before you buy, and that fault is not covered for a return, exchange or refund. If you find a different fault that wasn't described, contact us and we will help.

Condition of returns

• Items must be unworn and unused, in their original packaging (the clear slip), with all tags attached.
• You'll need your order number or proof of purchase.
• Items sent back without first lodging a request through the returns portal will not be accepted.

Faulty items

If your item is faulty, damaged or incorrect, please email hello@kjuliet.com.au straight away. This applies to all items, including sale and Archive & Warehouse Sale items (except faults described on the product page before purchase), and does not affect your rights under the Australian Consumer Law.